Plant Happiness Guarantee

At PlugPlantsDirect, we're passionate about supplying healthy, high-quality plants that arrive ready to thrive.

That's why every order is covered by our 30-Day Plant Happiness Guarantee.

If your plants arrive damaged, unhealthy, incorrectly labelled, or fail to establish despite receiving appropriate care, simply contact us within 30 days of delivery with photos and a brief description of the issue.

We'll review the problem and, where appropriate, offer a replacement, refund, or store credit.

What's Covered?

✅ Plants arriving damaged in transit
✅ Plants arriving unhealthy or in poor condition
✅ Incorrect plants supplied
✅ Plants that fail to establish despite appropriate care

What's Not Covered?

❌ Damage caused by frost, drought, pests or disease after delivery
❌ Incorrect planting or unsuitable growing conditions
❌ Accidental damage or neglect
❌ Natural seasonal dieback of perennial plants

How To Make a Claim

Simply email us within 30 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the plant

We'll always do our best to find a fair solution.

Healthy plants. Honest service. No fuss. If something isn't right, we'll put it right.