Overview

We want you to be happy with your order. If something isn’t right, we’ll do our best to put it right.

Returns on Plants

As plants are living, perishable products, we don’t accept returns simply because you’ve changed your mind.

If there is a problem with your plant, you don’t need to return it to us. Instead, please get in touch and send us some clear photos so we can help.

All of our plants are covered by our 30-Day Plant Happiness Guarantee. This covers plants that:

  • arrive damaged in transit
  • arrive unhealthy or in poor condition
  • are incorrectly supplied
  • fail to establish despite receiving appropriate care

Please see our Plant Happiness Guarantee for full details and how to make a claim.

Damaged or Incorrect Orders

If your order arrives damaged, unhealthy or isn’t what you ordered, please contact us as soon as possible with your order number and clear photographs of the plant and packaging.

We’ll review the issue and, where appropriate, offer a replacement, refund or store credit.

Non-Plant Items

For non-perishable goods, you have the right to change your mind and cancel your order within 14 days of receiving it.

Please contact us within 14 days of delivery if you’d like to make a return. You’ll then have a further 14 days to return the item.

Unless the item is faulty or we’ve sent you the wrong item, you’re responsible for the cost of returning it.

Returned items should be unused and in their original condition. We may reduce the refund if an item has been handled more than would reasonably be necessary to inspect it.

Cancelling an Order

If you’d like to cancel or change an order, please contact us as soon as possible.

If your order hasn’t yet been dispatched, we’ll do our best to cancel it and issue a refund. Once living plants have been dispatched, we cannot accept a cancellation simply because you’ve changed your mind.

Refunds

Approved refunds will be returned to your original payment method. Depending on your bank or payment provider, it may take several working days for the refund to appear.

Nothing in this policy affects your statutory rights.